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Symantec Endpoint Encryption and Samsung Self-Encrypting, Solid State Drives (SED).The following articles provide direction for troubleshooting and resolving specific issues with security software: Troubleshooting specific issues with security software Troubleshooting Hard Drive Encryption Issues.What is Dell Encryption / Dell Data Protection Encryption?.The following articles provide direction for troubleshooting issues with Dell Data Protection Encryption (DDP|E):

Troubleshooting issues with Dell Data Protection Encryption - DDP|E DDP | A or DCP prompts for TPM password.The following articles provide direction for troubleshooting issues with Dell Data Protection Access (DDP|A): Troubleshooting issues with Dell Data Protection Access - DDP|A A guide to the initial setup of Dell Data Protection Access on a Dell PC.The following articles provide general guidelines for troubleshooting and resolving fingerprint reader issues: Troubleshooting Other Fingerprint Reader Issues If the fingerprint reader is not listed in Device Manager, try the fingerprint reader troubleshooting steps listed above. If the fingerprint reader is not available, click the arrow next to Unknown devices to see if the fingerprint reader is listed in that category.

Verify that the fingerprint reader is available.

Click the arrow next to Biometric devices to expand the category.

In Windows, search for and open Device Manager.

If the Set up button is not available, go to the next step.

If the Set up button is available under Windows Hello Fingerprint, click Set up and then follow the on-screen instructions.

In Windows, search for and open Sign-in options.

Repeat steps 1 through 4 to set up the fingerprint reader again.Ĭannot set up the fingerprint reader If you are unable to set up the fingerprint reader, try the following steps.

Windows automatically downloads and installs available updates. In Windows, search for and open Check for updates.

If the fingerprint sign-in option was not available, run Windows Update.

Press Windows logo + L key to lock Windows and confirm that the fingerprint reader sign-in option is displayed on the Windows Lock screen.

Follow the on-screen instructions to set up the fingerprint reader.

Under Windows Hello Fingerprint, click Set up.

In Windows, search for and open Sign-in Options.

Unable to login using the fingerprint reader (Windows Hello) If you cannot login using the fingerprint reader with Windows Hello, try the following steps to reset the Windows Hello settings.